Personal care appliances cannot be returned due to hygiene issues & cross infections.
- I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your replacement within 2 days of receiving the order:
- Step 1: Contact our Customer Support team via email (hello@giftfactory.ae) within two business days of receiving the order.
- Step 2: Provide us with your order ID and other details and your request to replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 6-8 business days. We will initiate the replacement process only if we receive the products in their original packaging with their seals, labels and barcodes intact.
Note: In the case of replacement, it is subject to stock availability. In case a replacement may not be available, we will refund you the total amount.